What if I don’t have a DHL Account?
By downloading the App or submitting the form on the left, you will receive a DHL account through InXpress.
How long will it take to get my DHL Account?
You will receive your DHL account within 3 business days if submitted by 4pm MST. If after 4pm MST it will
roll over to the next day. If submitted on the weekend, it will be submitted the following Monday (by
Thursday of that week).
What if I already have a DHL or InXpress Account?
If you already have a DHL Account and have not used it in 6 months we can help you. If you have a direct
DHL account and currently using it we will not be able to support you. If you already have an InXpress
please contact us and provide your “InXpress Account Number” and you’ll be set to go.
Are there any fees to use the InXpress Magento Extension?
No. The Extension is free, though you will need to set up a DHL account through InXpress to take advantage
of our aggregate savings. You pay shipping costs directly to InXpress, and you control how much you charge
for handling through the Magento Admin area.
What is “Dimensional” Weight?
The dimensional weight (Dim Weight) or volumetric weight of a shipment is a calculation that reflects
the density of a package. The dimensional weight is calculated and compared with the actual weight of
the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
How do you calculate Dimensional Weight?
Inches/Pounds: multiply L x W x H divided by 139 = dim weight in lbs. CM/KG: multiply L x W x H divided
by 5,000 = dim weight in KG. FedEx, UPS, and DHL use this calculation for dim weight.
Who is InXpress?
InXpress is an authorized sales partner of the world class courier company, DHL, and provides customers
with greater value, added shipping solutions and genuine personalized customer service, ,saving companies
like yours, valuable time and money.
How do we contact InXpress about the Magento Extension?
Use the form on the left, or call us direct 866-932-8854
What is InXpress’s Role?
Through the grouped purchasing power of our customers, InXpress has been able to negotiate deeply discounted
rates which we can then pass along to our customers. Our global partnership with DHL allows us to provide
our clients with their own DHL account number just like they would received if they contacted DHL direct,
the difference is DHL applies our discount to their account.
Who picks up and handles my packages?
A DHL Express driver will pickup and handle your package from Door-to-Door.